Tuesday, 27 January 2015

Win With Toot The Tiny Tugboat

Toot the Tiny Tugboat

Fire up your engines, grab a sou’wester and experience life on the ocean wave with Toot the Tiny Tugboat, a delightful, pre-school series, adapted from the book Toot and Pop! by Sebastien Braun. The programme Toot The Tiny Tugboat can be watched daily on Channel 5’s Milkshake! at 6.35am.

Life on the high seas is a whirl of fun and adventure when you’re a little boat with big ideas. An eager and energetic tug in his first year of service, Toot works and plays with his ocean-going friends in the busy waters of the Harbour, a thriving coastal port which serves its local community. With his rallying cry  “Heave ho! Let’s Go!”, Toot shows children that they are capable of big things, no matter how small they are.

Mummy to the Max has teamed up with Toot the Tiny Tugboat and is offering you, our readers the chance to win your a copy of the Toot and Pop picture book. The book which you will receive is exclusively signed by children’s author and illustrator Sebastien Braun!

To enter this competition all you simply need to do is enter the rafflecopter below.  Good Luck!

a Rafflecopter giveaway

Friday, 23 January 2015

A Week Of Learning And New Experiences

  1. Maxwell has enjoyed seeing Nanny and Grandad this week
  2. Maxwell has been enjoying our early morning walks to preschool
  3. Maxwell has a small obsession with taking items to bed
  4. Maxwell has a new "favorite" song
  5. Maxwell has settled into full days at preschool well
This week Maxwell spent some time with Nanny and Grandad. He went to visit them for the afternoon and whilst doing he had lots of fun with them. His favourite activity with them was going to the soft play. Anyone who know's Maxwell know's he has lots of energy, Maxwell was in the ball pit for over 2 hours and when asked to leave he did not want to! He went for a nice walk with them after and was extremely happy to see them. 

Ben started a new job at the start of the year which means he is not working nights any more, it is great for our family life however Maxwell and I are having to get up early and having to walk to preschool. I thought Maxwell would end up getting very tired as it means he has to walk over a mile a day however he has been super about it and loves the long walk to preschool and back. The frosty mornings can be cold but its great to get lost of fresh air.

For a while now Maxwell has had a small obsession about putting objects in to his bed. First of all he just had cuddly toys in there but over a short amount of time it has turned into a magazine rack, a soft toy zoo, a car park and a sticker book! I hope Maxwell grows out of his obsession soon as it can be a nightmare taking all the objects up and down the stairs in the morning/evenings.

Maxwell has never really showed a strong interest in mainstream music however he adores the new song "up town funk". Maxwell often hears it in the radio in our car and can be heard muttering the chorus and humming along to the tune. Maxwell loves to dance to the song and often claps his hands and shakes a few moves out in our living room if it comes on the radio or TV when we are at home.

I did think it would take Maxwell a while to adjust to long days at preschool however he has adjusted well and makes very little fuss at all about being at preschool all day instead of half days, 2 days a week.  Maxwell is getting on very well, his speech is improving, he is gaining more knowledge every day and is a very happy, cheerful little boy. 

Thursday, 22 January 2015

Yodel Delivery Company Customer Help Post

Yodel Delivery Company Customer Help Post

I like to think I am a patient lady however when I find that a type of service which I have paid for is not up to standard I have no problem complaining. 9/10 my complaints are recognized, the situation is sorted and I leave as a happy customer however over the last month I have had issues with a company... a company who is meant to be trusted, a company who is meant to get parcel's to my home securely and in a good timely manner.

The last 2 times Yodel have been hired to deliver goods to my address in a good timely manner, they have failed. They have not failed a little bit. They have failed miserably. At first I thought I was the only person who just had back luck until I saw people on social media networks complain about poor service. I decided to dig a little deeper, after digging I found that they had already appeared on Watchdog!

In January, I waited 2 weeks for one toy order for Maxwell to arrive as well as 5 days for a next day home delivery order to arrive. When the home order did arrive to my disappointment 3 items were missing.  On both occasions I rang Yodel up and gave them a opportunity to try and sort the issue however this was not the case. I found that there staff liked to pass blame to one another and daily I was told that items would be delivered the next day and they were not. I was also lied to and told that items had "tried to be delivered" in fact they had not. I had waited in all day for items to appear and they did not.

I have not written this blog post to bitch (although I feel I could after a 2 week wait for items). I have written this post to hopefully help anyone en-counting issues with this company.

- If you are wanting to talk to a customer service agent, call 0844 453 7443 - This is their direct number. There is not a option 5 listed on there options when you call, but when listening to options wait for the options to finish at 4 and press option 5 on your keypad. This will allow you to get through to there customer service center.

- There is now a "live chat" option on there website. When "live chatting" to them, make sure you keep a record of who you spoke to and what was said. This can always be done via a screen shot. I always find this important as at Yodel, they seem to pass blame to one another. I found when I had records of chat's I could back conversations up and tell a customer service agent exactly what had been said.

- Always remember that although Yodel deliver, your contract is with the business or person you are getting your delivery from. The person who took you money/sent the item via Yodel is reasonable. If Yodel are mucking you around you are within your rights to ask the company for a refund or ask for them to resolve the situation. Ask them to chase Yodel from there end 9/10 they shall.

- If you are wanting to contact the top, use this website and find the CEO of Yodels email. It is a free website to use and I have found on several occasions that it helps to go to the top!

If you are wary about using Yodel, a heads up. These company's are happy to use Yodel to deliver goods! This list was written in January 2014.

Birch box
Dolce Gusto
Early Learning Centre
Home discount limited
Ideal World
Laithwaites wine 
Moss bros
My protein
Naked wines
Party Delights 
Party Pieces
River Island
Sports Direct
The Book People
Virgin Mobile
Virgin Wines
Vista print