Parenting, Lifestyle, Budget, Money Saving

Thursday, 22 January 2015

Yodel Delivery Company Customer Help Post


Yodel Delivery Company Customer Help Post

I like to think I am a patient lady however when I find that a type of service which I have paid for is not up to standard I have no problem complaining. 9/10 my complaints are recognized, the situation is sorted and I leave as a happy customer however over the last month I have had issues with a company... a company who is meant to be trusted, a company who is meant to get parcel's to my home securely and in a good timely manner.

The last 2 times Yodel have been hired to deliver goods to my address in a good timely manner, they have failed. They have not failed a little bit. They have failed miserably. At first I thought I was the only person who just had back luck until I saw people on social media networks complain about poor service. I decided to dig a little deeper, after digging I found that they had already appeared on Watchdog!

In January, I waited 2 weeks for one toy order for Maxwell to arrive as well as 5 days for a next day home delivery order to arrive. When the home order did arrive to my disappointment 3 items were missing.  On both occasions I rang Yodel up and gave them a opportunity to try and sort the issue however this was not the case. I found that there staff liked to pass blame to one another and daily I was told that items would be delivered the next day and they were not. I was also lied to and told that items had "tried to be delivered" in fact they had not. I had waited in all day for items to appear and they did not.

I have not written this blog post to bitch (although I feel I could after a 2 week wait for items). I have written this post to hopefully help anyone en-counting issues with this company.

- If you are wanting to talk to a customer service agent, call 0844 453 7443 - This is their direct number. There is not a option 5 listed on there options when you call, but when listening to options wait for the options to finish at 4 and press option 5 on your keypad. This will allow you to get through to there customer service center.

- There is now a "live chat" option on there website. When "live chatting" to them, make sure you keep a record of who you spoke to and what was said. This can always be done via a screen shot. I always find this important as at Yodel, they seem to pass blame to one another. I found when I had records of chat's I could back conversations up and tell a customer service agent exactly what had been said.

- Always remember that although Yodel deliver, your contract is with the business or person you are getting your delivery from. The person who took you money/sent the item via Yodel is reasonable. If Yodel are mucking you around you are within your rights to ask the company for a refund or ask for them to resolve the situation. Ask them to chase Yodel from there end 9/10 they shall.

- If you are wanting to contact the top, use this website and find the CEO of Yodels email. It is a free website to use and I have found on several occasions that it helps to go to the top!

If you are wary about using Yodel, a heads up. These company's are happy to use Yodel to deliver goods! This list was written in January 2014.

Amazon
Argos
Asda
Birch box
Coast
Coke
Dolce Gusto
Dunelm
EBAY
Ebuyer
Early Learning Centre
Gap
Home discount limited
Ideal World
Isme
Laithwaites wine 
Littlewoods
Misguided
Moss bros
Mothercare
My protein
Naked wines
Nespresso
O2
Party Delights 
Party Pieces
River Island
Sainsburys
Sports Direct
Tassimo
Tesco
The Book People
Very
Virgin
Virgin Mobile
Virgin Wines
Vista print
Zooplus

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3 comments

  1. a lot of the couriers seem to have had major issues recently they are just getting over, I have heard so many people with complaints about many different ones, my issues have been with my hermes. Its so frustrating!

    ReplyDelete
  2. Yodel is Company i frequently hear bad things about!

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  3. I haven't had a bad experience with yodel yet but it think DHL are the best. They give you a time slot and you can track where the van is

    ReplyDelete

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